TERM OF US

The Terms & Conditions of Ujung Kulon Eco Guesthouse, officially known as PT. Badak Jawa Ekowisata, apply to any person or guest who has commercial relations with Ecolodge . Person or guest refers to any person such as yourself, entering the premises or utilizing the accommodation or services of  Eco Guesthouse

All Rates are quoted in IDR and are subject to 10% government tax. Rates are subject to change without prior notice

By reserving, staying and/or utilizing Eco Guesthouse’s facilities or services, you agree to the terms & conditions as laid out below:

A - Accommodation

B - Tour

Terms & Conditions for Accommodation

Check-in/out

Check In time is 2pm and Check out time is before 12pm. No late check-out is possible, however you can store your luggage in our luggage room and use our public facilities for the rest of the day. Serenity has the right to charge a late check-out fee for overstaying past the check-out time.

Reception is open daily from 7am to 10pm, but no worries as  Ecolodge  is open 24hrs. If you are checking-in outside of reception hours, our security will keep your passport as a guarantee in our safety box. Your passport will be returned to you when the reception is open to complete your registration process.

Single/Double Rooms

Single rooms are only for one person. Guests staying in the single room cannot bring friends to stay the night. Double rooms can accommodate two persons. Where available, an extra bed can be added to the room, the price is IDR 500,000.

Reservation and Confirmed Reservations

All rooms provided by  Eco Gueshouse are according to availability. Minimum 1 night non-refundable deposit (or 35% deposit) is necessary and the balance of payment will be settled upon arrival before checking-in.

Room inquiries and reservations can be done via email info@peucangislandecoresort.com, by telephone/wa +62 838-9005-0405 or with our ecolodge reception team.

Non-confirmed or unanswered room inquiries are not guaranteed reservations and subject to availability.

Guaranteed reservations require an email confirmation with confirmed reservation details received from info@peucangislandecoresort.com by the guest, as well as a cash/bank transfer deposit or verbal/written confirmation by one of our Ecolodge Front Office crew. In the case of deposit, please keep the transaction receipt as proof of deposit upon check-in.

Room Rate and Payment

The latest room rates and availability are available to be checked here or at the reception. Room rates can be changed without prior notice.

Room Payment

All prices quoted are in Indonesian Rupiah (IDR).

All credit card payments will be converted to Indonesian Rupiah (IDR).

All settlements of room payments are due upon arrival before checking-in. Ecolodge has the right to refuse accommodation if the payment is not accepted upon check-in. In the case of financial complications on behalf of the guest, your original passport will be kept in our safety box as a guarantee and returned as soon as the room bills are settled.

Non-room Payment

Non-room payments such as massage, transport, rentals, laundry, natural products, that were room charged during your stay must be settled prior to check out.

Cancellation Policy

In case of cancellation, the following cancellation fees apply if notified:

- less than 24 hours notice = 35% cancellation fee

- more than 24 hours up to 7 days notice = 25% cancellation fee

- 8 or more days notice = 10% cancellation fee

For the refund options, there may be an additional charge if having paid by:

- cash = no charge

- credit card = additional fee of 5%

- bank transfer = additional fee of 5% + bank transfer fee

We do not provide refunds due to pest sightings which includes but not limited to spiders, ants and mice

Liability and Insurance

Ecolodge  cannot be held responsible for any loss, accidents or/and injury within or outside the premises;

this includes when using the safety box provided or our rentals (motorbike, bicycle, etc).

All guests are advised to have their own life and travel insurance.

Any damage done to Ecolodge ’s property, including bed, bed sheets and/or linen are required to be reimbursed in full by the guest.

Restrictions

Pets are not accepted; however, service dogs and unique circumstances will be handled on a case-by case basis by management.

There is a no sex, no smoking policy nor can alcohol/drugs be consumed or brought into any area of Ecolodge . In the event of drunk and disorderly behaviour, security has the right to refuse entry into  Ecolodge